Shipping Policy

Last Updated: August 11, 2026

Thank you for shopping with FurNest! We’re committed to getting your pet products to you safely and reliably.

1. Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Once your order has been processed and shipped, you will receive a confirmation email containing tracking information when available.

Please note that orders placed on weekends or public holidays may require additional processing time.

2. Shipping Times

Estimated delivery times are:

• Standard Shipping: 7–15 business days
• International Shipping: 10–25 business days

Delivery times are estimates and may vary depending on your location, shipping carrier, customs procedures, weather, holidays, or other circumstances beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order size, and available shipping method.

From time to time, FurNest may offer free shipping promotions on selected products or orders.

4. Tracking Your Order

When tracking is available, you will receive a tracking number by email after your order has been shipped.

Please allow 2–5 business days for tracking information to become active after shipment.

If your tracking information has not updated for several days, please contact us and we’ll be happy to help.

5. Customs & Import Duties

For international orders, your package may be subject to customs fees, import duties, taxes, or other charges imposed by your country.

Any such charges are the responsibility of the customer. FurNest does not control these fees and cannot guarantee whether or how much you may be charged.

6. Delayed or Lost Packages

While we work with reliable shipping partners, delivery delays can occasionally occur.

If your package appears to be delayed or lost, please contact us at [your support email] with your order number and tracking information.

We will work with you to investigate the issue and determine the appropriate solution.

7. Incorrect Shipping Address

Please make sure your shipping information is correct before completing your purchase.

If you contact us quickly after placing your order, we will do our best to update an incorrect address before the order is shipped. Once an order has been shipped, we may not be able to change the delivery address.

FurNest is not responsible for orders delivered to an incorrect address provided by the customer.

8. Damaged Packages

If your package arrives damaged, please contact us as soon as possible at [your support email].

We recommend taking clear photographs of the package and the damaged product and including them in your message so we can assist you more efficiently.

9. Questions About Shipping

If you have any questions about your order or our shipping policy, please contact us at:

Email: [your support email]

We’re always happy to help!

Thank you for choosing FurNest and giving your pets the best. 🐾